Development of a new Airport Parking Revenue Collection system for ACS Parking Systems company included an entire behavioral study of people using airport parking systems.

ACS, manufacturers of airport parking revenue collection systems paired with a Masters design studio at Georgia Tech to redesign their next generation of machines. A careful research process was conducted and lead by myself and a team of 3 classmates. An exhaustive task-analysis was conducted on a typical user at Atlanta's Hartsfield-Jackson Airport, home to one of ACS' revenue systems.  I transitioned the data into a series of visual diagrams. This allowed larger meta-actions to 'bubble up' from the task list in a time- and space- based framework. Identifying the problem zones allowed our team to focus efforts on solving large problems that would have otherwise been invisible, like redundancies with the auto-payment and regular payment systems. In the end, a more comprehensive design solution was reached. 

The design developed by my team of four was chosen as the winning design by ACS and has just been developed into a real product by Atlanta-based engineering and product development group Slingshot. See their results here.